Privacy Policy

1. Introduction

Airport Transfer Network ("we", "us", "our") operates the airport transfer booking service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, payment information
• Location Data: Pickup and drop-off addresses for booking purposes
• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, booking history
• Payment Information: Processed securely through Stripe (we do not store full card details)

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Your explicit consent
• Necessity to perform our contract with you
• Compliance with legal obligations
• Our legitimate interests in providing and improving our service

4. How We Use Your Information

We use the information we collect to:

• Process and fulfil your booking requests
• Send booking confirmations and updates
• Process payments securely
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Send promotional communications (with your consent)

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal requirements.

6. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment information is encrypted and processed through PCI-DSS compliant payment processors.

8. Third-Party Services

We may share your data with:

• Payment processors (Stripe)
• Email service providers for communications
• Google Maps for location services
• Our drivers and support staff (only necessary information)

All third parties are required to maintain data confidentiality and security.

9. Cookies

We use cookies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function properly.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date above.